At Jetty Extracts, we are committed to providing high-quality products and a reliable customer experience. Due to the nature of our products, please review our refund and return policy carefully before making a purchase.
Eligibility for Returns
-We only accept returns for items that arrive damaged, defective, or incorrect.
-Requests must be submitted within 48 hours of delivery.
-Products must be unused and in their original packaging.
Non-Returnable Items
-Opened or used vape cartridges, disposables, or pre-rolls.
-Products returned without prior approval.
-Items purchased on sale or promotional discounts (unless defective).
-Any product not purchased directly from Jetty Extracts.
Damaged or Defective Items
If your order arrives damaged or defective:
-Contact us within 48 hours at contact@jettyextractsofficial.com.
-Include your order number, a description of the issue, and clear photos or videos of the product and packaging.
-Once verified, we will offer a replacement or store credit.
Refunds
-Approved refunds will be issued to the original payment method where possible.
-Processing time is typically 2–3 business days after approval.
-Shipping fees are non-refundable unless the error was on our part.
Exchanges
We do not offer direct exchanges. If eligible, a replacement or store credit will be issued instead.
Order Cancellations
-Orders can only be canceled before they are processed or shipped.
-Once shipped, orders cannot be canceled.
Age & Legal Compliance
-You must be of legal age in your jurisdiction to purchase our products.
-We reserve the right to refuse refunds if age verification policies were violated.
Contact Us
For any issues or questions regarding your order, please contact our support team at: contact@jettyextractsofficial.com Response Time: Within 24–48 hours
